1. Introduction

Welcome to Pottli Store (“we”, “our”, “us”). By accessing or using our website www.pottlistore.com, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services or making any purchase.

2. Eligibility

• To use this website, you must be at least 18 years of age or accessing under the supervision of a parent or legal guardian.
• You agree to use our website and services only for lawful purposes and in accordance with these Terms.

3. Account Registration

• When creating an account, you must provide accurate, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
• We reserve the right to suspend or terminate accounts suspected of fraud, abuse, or policy violations.

4. Product Information

• We strive to provide accurate product descriptions, images, and pricing. However, minor errors may occur.
• Prices, offers, and product availability are subject to change without prior notice.
• All measurements and colors are approximate and may vary slightly depending on display settings or packaging updates.

5. Orders and Payments

• By placing an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.
• Payments are processed securely via Razorpay using UPI, cards, net banking, or wallets.
• Orders are accepted only after successful payment authorization and confirmation email.

6. Shipping and Delivery

• Orders are processed within 24–48 business hours and delivered within 2–7 business days, depending on location.
• Delivery delays due to courier, weather, or unforeseen circumstances are beyond our control.
• Refer to our Shipping & Delivery Policy for detailed information.

7. Returns and Refunds

• We accept returns for eligible items within 7 days of delivery in unused condition.
• Refunds are processed within 5–7 business days after inspection.
• For details, visit our Return & Refund Policy.

8. Intellectual Property

• All website content, including text, graphics, logos, images, and software, is the property of Pottli Store and protected under copyright and trademark laws.
• You may not copy, reproduce, modify, or distribute any material without prior written consent.

9. Prohibited Activities

• Using our site for fraudulent or unlawful purposes.
• Uploading or transmitting viruses, spam, or harmful code.
• Attempting to interfere with the security, integrity, or availability of the website.

10. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience only. We do not control or endorse the content, policies, or practices of any third-party sites.

11. Limitation of Liability

Pottli Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products. Our liability shall not exceed the total amount paid for your order.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pottli Store, its officers, employees, and affiliates from any claims, losses, or damages resulting from your breach of these Terms or misuse of our website.

13. Termination

We reserve the right to terminate or suspend access to your account or the website at any time without notice for violations of these Terms or applicable law.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the courts of Ludhiana, Punjab.

15. Changes to These Terms

We may revise these Terms at any time by updating this page. The updated version will be effective immediately upon posting on our website.

16. Contact Us

For any questions about these Terms & Conditions, please contact us:

• Email: pottlishop@gmail.com
• Phone: +91 7087837877
• Address: Pottli Store, L2-965, Akali Colony, Gurnam Nagar, Sultanwind Road, Amritsar, Punjab, India – 143001