Introduction

Welcome to Pottli Store (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pottlistore.com, make a purchase, or otherwise interact with us.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• Technical Data: IP address, browser type, device information, and cookies.
• Usage Data: Pages visited, time spent, and shopping activity on our website.

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders.
• To communicate about your purchases or account.
• To improve our website, products, and customer experience.
• To send promotional offers, if you have opted in.
• To comply with legal and regulatory requirements.

3. Payment Information

We use trusted payment gateways like Razorpay for secure payment processing. Your financial details are encrypted and processed directly by Razorpay and are not stored on our servers. Please refer to Razorpay’s privacy policy for details on their data practices.

4. Cookies

Our website uses cookies to enhance user experience, track website performance, and personalize content. You can disable cookies through your browser settings, but some parts of the site may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

• Delivery partners for shipping your orders.
• Payment processors for secure transactions.
• Analytics and marketing services (e.g., Google Analytics) to improve our website.
• Authorities when required by law.

6. Data Security

We implement advanced security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

• Request access or correction to your personal data.
• Withdraw consent to marketing communications at any time.
• Request deletion of your account and personal data, subject to applicable laws.

8. Retention of Data

We retain your information only as long as necessary to fulfill the purposes described above or as required by law.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: pottlishop@gmail.com
• Phone: +91 7087837877
• Address: Pottli Store, L2-965, Akali Colony, Gurnam Nagar, Sultanwind Road, Amritsar, Punjab, India – 143001