1. Overview

At Pottli Store, we want you to be completely satisfied with your purchase. If you are not happy with a product, you may be eligible for a return, replacement, or refund under the terms below.

2. Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, unopened, and in original packaging with all tags and labels intact.
• Proof of purchase (order ID or invoice) is required.
• Products must be returned in the same condition they were received.

⚠️ Items showing signs of wear, damage, or tampering are not eligible for return or refund.

3. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or operational reasons:

• Personal care, hygiene, or intimate products.
• Opened or used consumables (cosmetics, food, health supplements, etc.).
• Electronics without original packaging or damaged seal.
• Customized or made-to-order items.
• Products marked as “Final Sale” or “Non-Returnable.”

4. Return Process

• To initiate a return, contact us via pottlishop@gmail.com or WhatsApp +91 7087837877 within 7 days of delivery.
• Provide your order ID, product name, reason for return, and product photos/unboxing video (if applicable).
• Our team will verify and provide a return authorization and pickup instructions.
• Return shipping charges may apply for customer-initiated returns (excluding defective or wrong items).

5. Refund Process

• Once the returned item is received and inspected, your refund will be processed within 5–7 business days.
• Refunds are issued to the original payment method (UPI, card, or Razorpay wallet).
• Shipping and COD charges (if any) are non-refundable unless the return is due to our error.

💡 Refunds may take additional time depending on your bank or payment provider.

6. Replacement Policy

• Replacements are provided for damaged, defective, or wrong items received.
• Requests must be raised within 48 hours of delivery with supporting images or videos.
• Once approved, we will arrange pickup and send a replacement free of charge.

7. Cancellations

• Orders can be cancelled within 1 hour of purchase, provided they have not been dispatched.
• Once shipped, the order cannot be cancelled and must follow the return process.

8. Late or Missing Refunds

• If you haven’t received a refund after 7 working days, check with your bank or payment provider.
• If the issue persists, contact us at pottlishop@gmail.com with your transaction details.

9. Return Shipping Address

All approved returns must be sent to:

• Pottli Store – Returns Department
• L2-965, Akali Colony, Gurnam Nagar
• Amritsar, Punjab – 143001, India
• Phone: +91 7087837877

10. Policy Updates

We may update or modify this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with the updated date.

11. Contact Us

For any questions regarding returns or refunds, contact:

• Email: pottlishop@gmail.com
• Phone: +91 7087837877
• WhatsApp: +91 7087837877