1. Introduction

These Terms of Sale (“Terms”) govern the purchase and sale of products on Pottli Store (“we”, “our”, “us”). By placing an order through www.pottlistore.com, you (“Customer”, “you”) agree to be bound by these Terms along with our Privacy Policy and Terms & Conditions.

2. Product Information

• We strive to display accurate product images, descriptions, and prices. However, minor variations in color, design, or packaging may occur.
• All products are subject to availability. In case a product becomes unavailable after order confirmation, we will inform you and issue a refund or offer an alternative.

3. Pricing and Payment

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Prices and offers are subject to change without prior notice.
• We accept secure payments through Razorpay, which supports UPI, Debit/Credit Cards, Net Banking, and Wallets.
• In case of payment failure or timeout, please retry or contact us for assistance before placing a duplicate order.

4. Order Confirmation

• Once you place an order, you will receive an email or WhatsApp confirmation.
• Your order constitutes an offer to purchase; acceptance occurs only when we confirm dispatch.
• We reserve the right to cancel or limit orders suspected of fraud, misuse, or bulk purchasing.

5. Shipping and Delivery

• Orders are usually processed within 24–48 business hours after successful payment.
• Delivery timelines vary based on your pincode. Most orders arrive within 2–7 business days.
• Delays due to courier or unforeseen events (e.g., strikes, weather, or lockdowns) are beyond our control.
• Refer to our Shipping & Delivery Policy for complete details.

6. Cancellation Policy

• Orders can be cancelled within 1 hour of placement, provided they have not been processed for dispatch.
• Once shipped, cancellation is not possible. You may, however, initiate a return upon delivery under our Return Policy.

7. Returns and Refunds

• Returns are accepted only for eligible products within 7 days of delivery in unused condition with original packaging.
• Refunds are processed after inspection and approval, usually within 5–7 business days.
• Refer to our detailed Returns & Refunds Policy for full process.

8. Warranty and Defective Products

• Some products may carry manufacturer warranties. Please check the product description for warranty details.
• If you receive a defective or damaged item, contact us within 48 hours of delivery with photos or unboxing video proof.

9. Limitation of Liability

To the fullest extent permitted by law, Pottli Store is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the amount paid for your order.

10. Fraud and Abuse

• We reserve the right to cancel or refuse any order suspected of fraudulent activity.
• Accounts involved in abuse, false claims, or coupon misuse may be restricted or terminated.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ludhiana, Punjab.

12. Contact Us

For any questions regarding these Terms of Sale, please contact:

• Email: pottlishop@gmail.com
• Phone: +91 7087837877
• Address: Pottli Store, L2-965, Akali Colony, Gurnam Nagar, Sultanwind Road, Amritsar, Punjab, India – 143001