Payments
Secure, convenient, and transparent payments for every Pottli Store order.
UPI
Debit/Credit Cards
Net Banking
Wallets
EMI (where available)
Cash on Delivery*
Last updated: 14 Oct 2025
1) Accepted Payment Methods
- UPI: Google Pay, PhonePe, Paytm UPI, BHIM, etc.
- Cards: Visa, Mastercard, RuPay, Maestro, AmEx (where supported).
- Net Banking: Supported major Indian banks.
- Wallets: Popular wallets available via our gateway.
- EMI: Not Available
- Cash on Delivery (COD): Not Available
💡 Final availability of a payment method depends on your pincode, cart value, and gateway provider at the time of checkout.
2) Security & Compliance
- Payments are processed through leading, PCI-DSS compliant payment gateways.
- All transactions are protected with SSL encryption and multi-factor verification where applicable (3-D Secure/OTP).
- Pottli Store does not store your full card/UPI credentials on our servers.
3) Taxes, Invoices & Pricing
- All prices are in INR and inclusive of applicable taxes unless stated otherwise.
- Tax/GST details appear on your order invoice emailed after successful payment.
- Prices, offers, and promotional discounts may change without prior notice.
4) Cash on Delivery (COD)
- Not Available
- Please keep exact change; courier may not carry change.
5) Convenience Fees & EMI Charges
- No convenience fee for UPI/Net Banking in most cases.
- EMI transactions may attract bank interest/processing fees. The total will be shown at checkout before you pay.
6) Refunds, Reversals & Timelines
- Approved refunds are initiated to the original payment method.
- Typical timelines after we process the refund:
- UPI / Wallets: 1–3 business days
- Cards / Net Banking: 3–7 business days
- EMI: As per bank cycle; principal + interest adjustments handled by the issuing bank
- See full Returns & Refund Policy for eligibility and process.
Bank timelines are indicative; actual credit depends on your bank/payment provider.
7) Payment Failed but Amount Debited
If you were charged but didn’t receive an order confirmation within 60 minutes:
- Check your email (and spam folder) for any confirmation.
- Contact support with your payment reference/UTR and registered email/phone.
- We’ll verify with the gateway and either confirm your order or initiate a reversal.
8) Order Verification
- For high-value orders, we may perform quick verification (call/email) to prevent fraud.
- Orders suspected of misuse or policy violation may be cancelled and refunded.
9) Disputes & Chargebacks
- If you notice an unknown charge, contact us first. Most issues are resolved faster directly.
- For bank-initiated chargebacks, share required documents promptly so we can assist.
10) Saving Cards & AutoPay
- Where available, tokenized card saving is handled by the gateway per RBI guidelines.
- We do not store raw card numbers, CVV, or UPI PINs.
Payment Options & Notes
| Method | Availability | Fees | Notes |
|---|---|---|---|
| UPI | Most orders | ₹0 | Instant OTP/UPI approval |
| Cards (Visa/Master/RuPay/AmEx) | Most orders | ₹0 | 3-D Secure/OTP required |
| Net Banking | Major banks | ₹0 | Bank portal redirect |
| Wallets | Where supported | ₹0 | Gateway wallet list at checkout |
| Not Available EMI | Eligible cards/orders | Bank charges | Shown at checkout before payment |
| Not Available COD | Select pincodes | ₹49 (≤ ₹1499) | Exact cash preferred |
Need Help with a Payment?
Reach our support team with your Order ID and (if applicable) payment reference/UTR:
- Email: pottlishop@gmail.com
- WhatsApp: +91 7087837877
- Phone: +91 7087837877