Customer Service
Your satisfaction is our top priority — we’re always here to help you shop confidently.
1. Our Service Commitment
At Pottli Store, we aim to deliver the best online shopping experience with timely support, clear communication, and reliable service. Every customer query or issue is handled with care and professionalism.
💬 We treat every customer with respect, transparency, and quick action to ensure complete satisfaction.
2. Contact Support
- Email: pottlishop@gmail.com
- Phone: +91 7087837877
- WhatsApp: Chat on WhatsApp
Working Hours: Monday – Saturday, 9:00 AM to 8:00 PM
Sunday support available via email.
3. Response Time
We aim to respond to all queries within 24 hours (business days). In case of high volume, please allow up to 48 hours.
For faster help, include your Order ID and registered email when contacting us.
4. Common Requests We Handle
- Order status and tracking updates.
- Payment or billing-related queries.
- Product information and availability.
- Returns, replacements, and refunds.
- Discounts, vouchers, or offers support.
5. Order Assistance
Once you place your order, we keep you updated via Email & WhatsApp on every step — from confirmation to delivery. You can also track your order anytime under your My Account → Orders page.
6. Return & Refund Help
If you wish to return or exchange a product, visit our Returns & Refund Policy page. Make sure to contact us within 7 days of delivery with your order details and photos (if required).
7. Complaint Resolution
We take customer feedback seriously. In case of unresolved issues or service dissatisfaction, please email our grievance team at pottlishop@gmail.com.
We’ll investigate and respond within 3–5 business days.
8. Tips for a Smooth Experience
- Always verify your shipping address before confirming your order.
- Keep unboxing photos/videos for faster resolution in case of issues.
- Check your email spam folder if you don’t receive order confirmations.
- Save your order number for quick tracking and support requests.
9. Our Promise
We’re committed to providing transparent service, secure shopping, and customer-first policies. Every feedback helps us improve, and every smile keeps us moving forward.