Frequently Asked Questions (FAQ)
Find quick answers to common questions about orders, payments, shipping, and returns at Pottli Store.
🛒 How do I place an order?
Browse products, select your desired items, and click “Add to Cart.” Proceed to checkout, fill in your delivery details, and make payment securely through Razorpay.
👤 Do I need an account to shop?
No, you can checkout as a guest. However, creating an account helps you track orders, save addresses, and view your purchase history.
🔍 How can I track my order?
After your order is shipped, you’ll receive a tracking link via Email and WhatsApp. You can also visit My Account → Orders to check live updates.
🧾 Can I modify or cancel my order?
You can cancel an order within 1 hour of placement if it hasn’t been shipped yet. Once dispatched, cancellations are not possible. For assistance, contact pottlishop@gmail.com".
💳 What payment methods do you accept?
We accept payments via UPI, Debit/Credit Cards, Net Banking, and Wallets — securely processed through Razorpay. Cash on Delivery (COD) is not available for right now.
🪙 Is Cash on Delivery available?
Yes, COD is available on selected products and serviceable pincodes. A small fee may apply for COD orders below ₹1499.
💰 I was charged but didn’t get an order confirmation. What should I do?
Sometimes payments may take a few minutes to reflect. If you don’t receive confirmation within 1 hour, please contact us with your payment ID or screenshot. We’ll verify and confirm your order manually.
🚚 What are the shipping charges and timelines?
We offer free delivery on orders above ₹999. Orders below that may have a flat ₹79 charge. Delivery usually takes 2–7 business days depending on your pincode.
🌍 Do you ship internationally?
Currently, we deliver across India only. International shipping is not yet available.
🔁 What is your return policy?
Returns are accepted within 7 days of delivery for unused and unopened items in their original packaging. Read our full Returns & Refund Policy for details.
💸 How long will my refund take?
Once your return is received and inspected, refunds are processed within 5–7 business days to the original payment method.
🧺 Can I exchange a product?
Yes, defective or incorrect products are eligible for free replacement. Contact us within 48 hours of delivery with photos or videos for verification.
🔐 How do I reset my account password?
Visit the Forgot Password page, enter your registered email, and follow the reset link sent to you.
📦 What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with your order ID and unboxing photos. We’ll arrange a replacement or refund based on your preference.
🕐 What are your customer support hours?
Our support team is available Monday – Saturday, 9:00 AM to 8:00 PM. Sunday queries are answered via email at pottlishop@gmail.com.
📞 How can I contact customer care?
You can reach us via:
- Email: pottlishop@gmail.com
- WhatsApp: +91 7087837877
- Phone: +91 7087837877
💬 How do I share feedback or complaints?
We value your feedback! Please email pottlishop@gmail.com for complaints or escalation. We’ll respond within 3–5 business days.